Serving international customers involves much more than making sure we send the correct 220-volt electrical product! Whether you manage a bed and breakfast in Somerset, an aged care facility in Kyoto, a health club in Paris, or a five-star hotel in Ho Chi Minh City, we understand the unique needs of a wide range of businesses around the globe. Consequently, we have experienced staff available to provide you with competitive shipping rates as well as accurate and appropriate order preparation, packaging and documentation for your international order.

When communicating with us and/or placing an international order, you can help us process your order as accurately and as quickly as possible by providing us with:

• all the information necessary to process your order: product numbers, colors, sizes, and voltage requirements,
  
• your company's complete name, address, the ordering contact person and communication details,
  
• your camera-ready artwork (if you are ordering imprinted merchandise), and,
• any special shipping, receiving, packing or delivery requirements.

By providing us with complete and accurate information, we can normally acknowledge, quote, and confirm your phone, fax, e-mail or online order quickly (often within 2-3 business days).

We ship F.O.B. South San Francisco, California, USA using the most economical, efficient and reliable means possible. Duties and taxes will be your responsibility unless otherwise quoted.

To request a quotation from us, or to check the status of your international order, simply e-mail your request to [email protected], call +1.650.873.3500 or fax your request to +1.650.588.7061. Someone will be happy to assist you.