• I already have an account with Blue Ribbon Supply - How can I obtain my login and password?
• How do I know it is safe to submit my credit card number?
• What methods of payment does Blue Ribbon Supply accept?
• What is a part number?
• How fast can Blue Ribbon Supply get my order to me?
• How do I track my order shipment?
• Can I order items that are not found on your website?
• Can I return / exchange an item purchased?
• Can I cancel my order?
• What happens if my order is lost or damaged?
• How do I retrieve or reset the password for my account?
• Does Blue Ribbon Supply process Tax Exempt orders?
• Will Blue Ribbon Supply sell my name and address to other companies?
• Need more help?

If you are already a customer of Blue Ribbon Supply, we absolutely adore you! In order to provide you with an online account that allows you to login and use the full features of our website, it is very important that you NOT create a new login and password. Instead, please allow us to personally assign you a Login ID and password so that you will be able to access your current account, order history and credit terms (if applicable). This is very easy to do...

Please select the Request to Order Online option on the upper left side of our Home Page. Enter the requested information so that we can match you with your existing account. We will then quickly contact you by email or phone as soon as we have activated your special account for Web Order Entry.

If your request is submitted Monday-Friday during our normal business hours (8:00 AM - 5:00 PM PDT), you can expect a response within 60 minutes. Otherwise, we will get back to you as soon as quickly as possible.

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During the order process if you choose to make your payment by credit card you will enter a secured area of our web site. A key, lock, or chain may appear in your web browser's status bar to show that you are in a secure area (see below). In this secure area, your information will be encrypted using Network Solutions and then processed electronically by Blue Ribbon Supply. If you would like to submit your credit card information over the phone, simply contact one of our customer service representatives at 1.650.873.3500 (or Toll Free in the USA at 1.800.443.6066 and someone will be happy to assist you.

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You may pay for your order by check, money order, or by credit card. We accept American Express, Diners Club, Discover, MasterCard and Visa. If it is convenient for you, you are always welcome to pick up your order at our warehouse in South San Francisco. If your order qualifies for delivery by our trucks, you may pay our driver at the time of delivery.

To add to the traditional security of credit card number encryption, we also require that you enter a CVV2, CVC2 or CID number when youuse your credit card. CVV2 (Card Verification Value), CVC2 (Card Validation Code) and CID (Card Identification #) codes are a new authentication scheme established by credit card companies to help reduce fraudulent use of credit card numbers in internet transactions. It consists of requiring a card holder to enter the CVV2, CVC2 or CID codes at transaction time to verify that the card is on hand. You can find these codes as shown below. If your credit card does not have one of the codes, please contact your credit card company to get a new credit card that will allow us to process your online credit card order in the most secure way possible. Visa and MasterCard cards have a 3-digit CVV2 and CVC2 security code. The security code is the last 3 digits of the number on the back of the card (see diagram below). Discover card has a 3-digit Card Member ID security code. The security code is the last 3 digits of the number on the back of the card (see diagram below). American Express credit cards have a 4-digit CID security code, and it's located on the front of the card in various areas.

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A Part Number is the unique number we assign to a product. It is a 3-5 digit numeric code that is the quickest, easiest and most accurate number to use to place your order and to ensure you get the exact product you want. In order to use our Quick Entry Pad, you will need this number. It can be found in the following places:

• Look at any previously printed invoices you might have. Part Numbers (PN) can be found after the product description or immediately before a product's green/eco statement as seen below:

• Under the Ordering tab, click Reorder Pad. You will see a list of all the products you have purchased for the last year. The Part Number for each product is in the far right column.
• Go to My Account, then Order History, select a previous invoice, select a product you want and open a full description of the product. The part number will be presented to you in the product display.
• Go to Search and use descriptive words or stock numbers to locate the product you want. The part number will be presented to you in the product display.
• Go to Contact Us to locate the most convenient way you would like to contact us. By providing us with the most information you can about the product you would like and someone will assist you.
  
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You can determine an approximate delivery date in advance by using the Delivery feature under the Ordering tab. However, during checkout we will provide you with the date you can expect delivery of your order of all products in our current inventory. If a product you have ordered is not currently in stock, we will send you an email with an expected delivery date shortly after you submit your order to us.

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For most orders you can use the Open Orders feature under My Account to determine the Ship Date of your order. After the shipment of your order, you can use the Order History feature under My Account to determine the status of your shipment. Depending on the carrier used for your order, a tracking number may be provided on the invoice with a link to enable you to obtain additional status information on your order shipment.

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Yes, of course! If you need a custom designed product, require a specific logoed item, have seen a product you want on another website, in a catalog, or anywhere else, Blue Ribbon Supply will do everything we can to get if for you. Please contact one of our customer service representatives at 1.650.873.3500 (or Toll Free in the USA at 1.800.443.6066) and someone will be happy to assist you.

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Yes. All standard (regularly stocked) merchandise purchased from our website may be returned within 30 days of receiving it. Restocking fees may apply. Special order and custom printed products may not be eligible for return/exchange. Please refer to our Return Policy for full details.

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It may be possible to cancel your order while it’s being processed, however, once your order moves into the shipping process it cannot be canceled. If you have any questions about your order, no matter how big or small, please contact one of our customer service representatives at 1.650.873.3500 (or Toll Free in the USA at 1.800.443.6066) as soon as possible and someone will be happy to assist you.

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Our experienced parcel preparation team is very careful to ensure your order is packaged correctly and shipped with the utmost care. It is rare that an order is lost or damaged. Of course, the delivery folk can lose a package and their machines can mangle them from time to time. If that happens, Blue Ribbon Supply can run a quick trace if the package is lost. If we cannot find your order shipment, we can immediately send a replacement. If an item arrives damaged, report the damage and we'll correct matters as quickly as possible. Simply contact one of our customer service representatives at 1.650.873.3500 (or Toll Free in the USA at 1.800.443.6066) and someone will be happy to assist you.

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To retrieve the password for your account, use the Forgot My Login feature under our Home page. Simply enter the email address associated with your account and you will receive instructions on how to reset your password by email within minutes. Of course, the email address you enter must be the same as the address we have on file. If your email changed, you would like to change your password, or you do not get an automated response within a timely manner, simply contact one of our customer service representatives at 1.650.873.3500 (or Toll Free in the USA at 1.800.443.6066) and someone will be happy to assist you.

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Yes! Please place the order as you would if you were paying tax. On the Shipping Information page please type “TAX EXEMPT” into the Shipping Instructions. Fax a copy of your current Tax Exempt or Resale Card to +1.650.588.7061. We will fax or email you an updated invoice. You can call +1.650.873.3500 (or Toll Free in the USA at 1.800.443.6066) or email us at [email protected] to inform us that your order is tax exempt.

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Absolutely not! Any information you provide is used by Blue Ribbon Supply only to serve you in the best and most efficient way. We do not sell our mailing list to anyone…period! For more information, please read our Privacy Statement.

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Simply proceed to our Contact Us page to learn of more ways we can help you. Of course, you can also call and speak with one of our customer service representatives at 1.650.873.3500 (or Toll Free in the USA at 1.800.443.6066) during our normal working hours (M-F, 8:00 AM – 5:00 PM PDT)

(Updated September 1, 2011)

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